In the following text, we tell you what information we collect about you and why, how we use that information, whether we share that information and your choices about the information you have given us. We also explain the way this website processes, stores and protects user data.
We collect information from you through cookies and the ‘contact us form’ on this website.
What are cookies?
Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website.
We use anonymous session cookies (short-term cookies that disappear when you close your browser) to help you navigate the website and make the most of the features.
Should you wish to deny the use and saving of cookies from this website onto your computer’s hard drive, you should take necessary steps within your web browser’s security settings to block all cookies from this website and its external serving vendors.
If you want information on our products and services you can reach us using the ‘contact us form’ on our website. You will have to provide personal information (name, address, email, phone number, etc) when you submit a request for further information and this is so we can respond appropriately to you. We will, however, ensure that all personal information supplied is held securely in accordance with the General Data Protection Regulation (EU) 2016/679, as adopted into law of the United Kingdom in the Data Protection Act 2018.
Further, by providing telephone and email details, you consent to Hub and Spoke Innovations contacting you using that method. You have the right at any time to request a copy of the personal information we hold on you. Should you wish to receive a copy of this, or would like to be removed from our database, please let us know using the ‘contact us form’ on this website.
How long do we keep your data for?
Hub and Spoke Innovations will not retain your personal information for longer than necessary. We hold onto the information you provide so we can provide you with the services you have requested. If you purchase our products, then we will need to retain your personal information in order to fulfill our contractual obligations to you.
If legally required or if it is reasonably necessary to meet regulatory requirements, resolve disputes, prevent fraud and abuse, we may also retain some of your information for a limited period of time as required, even after your contract has ended.
How we use your data
Hub and Spoke Innovations will not sell or rent your personally identifiable information to anyone.
Should we need to share your personal information in order to meet our contractual obligations to you – eg booking transport for a robot delivery or to discuss your installation with the robot manufacturer – we will only share the minimum information that we need to in order to meet our contractual obligations to you and to deliver the level of service customers expect from us.
We understand that you trust us with your personal information and we are committed to ensuring you can manage the privacy and security of your personal information yourself.
With respect to the information relating to you that ends up in our possession, and recognising that it is your choice to provide us with your personally identifiable information, we commit to giving you the ability to do all of the following:
You can verify the details you have submitted to us by contacting us via the ‘contact us form’ on this website. Our security procedures mean that we may request proof of identity before we reveal information, including your email address and possibly your address.
You can also contact us by the same method to change, correct, or delete your personal information controlled by us regarding your profile at any time. Please note though that, if you have shared any information with others through social media channels, that information may remain visible, even if your account is deleted.
You can request a readable copy of the personal data we hold on you at any time. To do this, please let us know via the ‘contact us form’ on this website.
Please note, we are constantly reviewing how we process and protect data. Therefore, changes to our policy may occur at any time. The updated policy will be posted here on this website.
Under the General Data Protection Regulation (GDPR) and The Data Protection Act 2018 (DPA) you have a number of rights with regard to your personal data:
You have the right to request from us access to and rectification or erasure of your personal data, the right to restrict processing, object to processing as well as in certain circumstances the right to data portability.
If you have provided consent for the processing of your data, you have the right (in certain circumstances) to withdraw that consent at any time which will not affect the lawfulness of the processing before your consent was withdrawn. You have the right to lodge a complaint to the Information Commissioner’s Office if you believe that we have not complied with the requirements of the GDPR or DPA 18 with regard to your personal data.